- Last Updated on Friday, 08 March 2013 19:22
Refunds or exchanges will be allowed only within 10 business days from the date of receipt. All authorized return merchandise must be unused and in it's original packaging. No returns or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced. RETURN MERCHANDISE AUTHORIZATION (RMA) number must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and R.M.A. number. All returns must be received by Absolute Pro-formance within 10 business days after the R.M.A. number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent prepaid and insured by you. Original shipping and handling charges are not refundable. A copy of your invoice showing the invoice number must accompany your return along with a written description and a phone number where we may be able to reach you. It is the responsibility of the customer or installer to verify the correctness of size and application of the parts before installation. We cannot be held responsible for parts ordered for the wrong application. If a correct part is ordered, but shipped incorrect, we will make all efforts to make good at no extra charge. All approved refunds will be paid by either Company Check, Credit Card Credit, or Account Credit, to be determined by Absolute Pro-formance. A 25% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. No returns or exchanges on electronic products, including gauges, fuel controllers, boost controller, or any other electronic device. These are sold as is, and only carry the manufacturers warranty.
Customer Canceled Orders
There will be a 10% cancellation fee to customer canceled orders, when possible if it has not already shipped. When you place an order online, or over the phone, we immediately charge your credit card for verification. This charge costs us 3% of the sale amount. To credit your card, it costs us another 3%. The other 4% is to cover expenses and costs incurred while processing the order. Our employees expect to get paid, so do you when you work. We take our business very seriously and try to provide you with the best service in the industry. These funds help us to give the unparalleled service you expect.
Any refused shipments sent back to Absolute Pro-formance does not constitute the right to a refund or credit. It is the customerâ€™s responsibility to make all arrangements with Absolute Pro-formance for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee.
If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience an extended delay, we will advise you of that fact. If you do not wish to wait for back ordered item(s), we will cancel the order you requested upon receiving instructions to do so.
Availability of Products
All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. Absolute Pro-formance will not be held responsible for long delays beyond our control. We understand when placing an order, you would like your parts ASAP, but sometimes a manufacturing backorder causes an uncontrolled delay.
Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site are true and correct at the time of publication. Please see manufacturerâ€™s website or call for further details.
Legality of Products
Absolute Pro-formance offers a large variety of merchandise designed to improve the appearance and performance of your vehicle. The rules and regulations regarding the use of some or all of these items may vary from state to state and/or city to city. Absolute Pro-formance will not guarantee the legality of use or installation of any given items in your particular area. We highly recommend that you check with your local law enforcement agency. Violation of any laws may subject the owner and/or operator of the vehicle to a fine and/or penalty.
No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by Absolute Pro-formance is only subject to manufacturerâ€™s warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer will be responsible for shipping and handling fees. No labor or other costs may be included in any claims. There is no warranty on lights, light bulbs, electrical parts, and internal engine or turbo parts.
If you receive an incorrect item due to Absolute Pro-formance's error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge to you once the original parts are received by us.
All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier/shipper. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Absolute Pro-formance will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within five working days of receipt.
Installation of Products
Absolute Pro-formance highly recommends the installation of mechanical or electrical parts be performed by qualified trained professionals ONLY. Improperly installed products may lead to unsafe and unreliable conditions. All products installed incorrectly will not be covered under any warranties and will not be accepted as a return.
Engine Performance Upgrades
You are responsible to check your local and state laws regarding the legality of the use of performance upgrades. Items labeled as "CARB" exempt, are legal to use on public roads.
Please Note - In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Absolute Pro-formance shall have the right to refuse or cancel any orders placed for any product listed at an incorrect price. Absolute Pro-formance shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has been already charged for the purchase and your order has been cancelled, Absolute Pro-formance shall immediately issue a credit to your credit card for the amount charged.
All products sold on the shopping are shipped by UPS, Fedex or USPS. All packages include shipping insurance in case they are lost or damaged. Tracking numbers are automatically generated when a package ships and the number is sent to the email address you provided. If a package contents is damaged during shipping please notify the shipping driver and file a claim with the shipper. You can contact us (Select Sales) or call 410-526-DRAG(3724) for assistance.
All product returns require a return authorization number before being shipping back. A â€œRMAâ€? number is obtained by calling our sales desk at 410-526-DRAG(3724). Some products may require shipping back to the manufacturer for inspection before a return or exchange can take place. Some products may not be able to be returned. Some products require a restocking fee. Special order items are decided on a case by case basis and may not be eligible for return.
Refunds take 30 days or less. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. There are no cash returns; we will issue a business check for the return of funds. Refunds are decided by management and not sales staff.
Please call if you have any questions. We are here to help you and are able to work with many manufacturers to sort through problems that may occur from shipping, improper install or defect. We may require digital images to be sent regarding the problem you are experiencing in order to help you.